VoIP Solutions for Recruitment

Power dialers do not waste the recruiters' time on manual dialing and ringing before leaving separate voice messages. The system calls the next candidate as soon as the recruiter finishes or closes the current call. When it comes to leaving a voice message, the recruiter leaves a pre-recorded one right away without wasting time for actual dialing. In other words, the recruiter spends almost all the time on live communication or changing calls instead of doing technical things like manual dialing and leaving separate messages. Almost all recruiters say that they have twice or three times more conversations during one day than before using a power dialer.

Common integrations for recruiting functions include Greenhouse, Lever, Workday Recruiting, iCIMS, BambooHR, Bullhorn, Avionte, JobAdder, PCRecruiter, and Zoho Recruit. Typical integration features may include automatic matching of candidate profiles when making inbound calls, screen pop with candidate details and current hiring stage, one-click outbound dialing from ATS records, and automatic recording of calls with notes on the result, which are saved back into the candidate record.

Yes, and SMS communication becomes especially important nowadays since candidates open and reply to text messages much faster than to unsolicited calls. With the VoIP system supporting SMS, recruiters can send and receive messages via the business number, and all messages will have a professional appearance. In addition, communication via messages will be logged together with call history in the same convenient place. The SMS message will be linked to the ATS record similarly to a phone call.

The communication needs of HR can be catered to with selective recording control that records only those conversations that require documentation; role-based access to record retrieval only by authorised HR staff members; private direct extensions designated for various HR activities; secure voicemail that allows confidential calls to HR from employees; and log auditing that ensures a detailed account of every time a sensitive call was accessed. Thus, with these controls in place, the HR department can maintain all the necessary documentation for regulatory purposes without creating a surveillance environment.

Two-party consent, or all-party consent, is a law in several states of the US, such as California, Florida, and Washington, where everyone participating in a phone conversation has to give consent before the recording can start. In case the HR department manages employees in one of those states, they have to configure the VoIP call recording system so that it provides a disclosure announcement before the recording takes place. Otherwise, there is a great risk of facing some legal problems.

Yes. Cloud-based VoIP is very affordable for small-scale recruitment agencies. A one-person recruiter or a small group of people can obtain the full professional system, including the number, mobile app, voicemail-to-text, call recording, and texting features, at an insignificant price compared to a conventional telephone line. All solutions offer pricing on a per-user basis on a monthly subscription without any need for a contract.

The use of a VoIP system with an extensive extension directory and intelligent call routing helps a recruiter to manage both candidate and hiring manager communications through one system without any difficulty. The different direct numbers or ring groups can be used for the candidate’s incoming calls and communication with clients. When a hiring manager makes a call, the CRM system displays his company’s record and helps a recruiter understand which position he is calling about and what candidate pool is in question.