VoIP Solutions for Travel Agencies

The saving is dependent on both call frequency and the destination, but travel agencies with high call frequency to other countries normally save between 50 and 80 percent when compared with conventional carriers. The reason why VoIP saves such money is because it uses the Internet to place the international calls and does not use per-minute charges for international calls that would normally raise the costs for regular international calling. Agencies that make tens of international calls daily to hotels, tour operators, or other companies located abroad can really benefit from VoIP technology.

Yes, and this is definitely one of the most valuable benefits of cloud-based VoIP for travel agencies with remote employees. All that the remote employee needs to do is to install the software client on their laptop or download the mobile application on their mobile phone, enter their login credentials and get instant access to the same phone system that is used by their colleagues working in the office. This means that the agent can be called using his/her company extension, transfer calls to other employees, use the company’s directory, listen to voicemails, and make recordings.

After-hour routing of the VoIP network can be configured in such a way that the travel agencies will be able to establish custom rules for after-hour calls. Regular inquiries can be sent straight to voicemail, where a message will state the time when the office will be open again. Calls where customers choose an emergency option at the interactive voice response menu can be forwarded to an appropriate mobile phone of the on-call agent. Some travel agencies even have an emergency 24-hour telephone line that routes calls to different on-call agents depending on various emergencies such as delayed flights, lost documents, or issues with accommodations.

Yes. It is very easy to assign local phone numbers for different countries using VoIP systems. The travel company offering services to customers in the USA, UK, Canada, Australia, and Germany may have individual local numbers for every country, all of which can be directed to the same group using one platform. Customers from every country can reach out to the number that looks local to them, thus increasing the call volume and eliminating the problem of making long-distance calls. Every number can be controlled from one administration panel, and calls can be analyzed in one report.

The CRM solutions commonly integrated with travel agencies are Salesforce, HubSpot, Zoho CRM, and others such as Clientbase, TRAMS, and Rezdy. As soon as a call is made by a client, all his/her travel records, the current booking status, preferences, and notes from previous conversations are automatically displayed in front of the agent. No manual effort is required as far as logging of all outgoing calls through the CRM is concerned. For agencies with a bespoke booking management solution, an API integration of the VoIP solution can be offered.

If the client demands a refund or disputes the conditions of their booking, access to the original booking call is crucially important. Call recordings serve as proof of what was discussed on such questions as the conditions of cancellations, prices, items included in the itinerary, and any other special arrangements made. These help the agency protect itself from false statements of the client and also reveal any mistakes of an agent that resulted in the dispute. Almost all VoIP providers have secure storage of the call recordings in the cloud, where recordings can be easily searched for using dates, agents, or phone numbers.

Absolutely. VoIP in the cloud is very affordable for independent consultants and small firms. An independent travel consultant and even teams of two to five consultants can have an entire professional communication suite that includes local and toll-free numbers, a professional auto attendant, voicemail-to-email, call recordings, and mobile apps for less than the monthly fees associated with running the same system using office telephone lines. VoIP service providers normally charge on a per-user monthly basis with no contract period involved. It is a great solution for travel companies that want to increase their communication capabilities in proportion to their income.